Refund Policy

Our goal is to ensure customer satisfaction. If you're unhappy with your purchase, we're here to help but please remember we are a small business. Before initiating a refund please reach out to see if there is anything we can do.

Sections to Include:

  1. Eligibility for Returns

    • Returns are accepted within 30 days of purchase
    • Must be unused, in original packaging with no damage

  2. Process for Returns

    • Contact us at [matthew@facelessascent.store] to initiate a return.
    • Return shipping costs are the responsibility of the customer unless the item is defective

  3. Refunds

    • Refunds will be processed within 1-3 business days after we receive the returned item.
    • Refunds will be credited back to the original payment method.